Balise Honda

I worked with Kim Morris for the second time, and she gave me a great deal. I traded in my 2006 Honda Pilot for a 2008 Honda Accord. Kim worked quickly and effectively, and did a lot of work without me needing to be there. I spoke with her over the phone in the morning, and she had me come in later in the day to drive away in my new car. It was a wonderful experience. The price was right, the service was excellent, and the deal was unbeatable. I couldn't be happier with Kim or Balise. Go there- you won't be disappointed. --dealerrater.com reviewer allieorocks

The dealership went beyond my expectations. They made me feel very comfortable about everything that I needed to get done to my car. My car needed a lot of work done which I was well aware of before (oil, fluids, had some leak, filters, timing belt, rear brakes were squeaking etc..) and Kent (service consultant) explained everything and was very friendly, informative and patient with me. I explained to him that I was not going to be able to afford all of the work my car needed to get done but that I had to make this long trip in the next couple of days and had to get my car in good enough shape to be safe. I needed his advise. No problem. He went to talk to the technician that was looking at my car, crunch some numbers up and he took care of me. I felt he cared for my well being and was very informative about the most important things to get done. The dealership also arranged for me to get a rental car while my car was in the shop so I was never left without transportation to go to work and school. My car was done in no time! I went on my trip and did not have any problems, I felt very safe. I also notice my car ran so much smoother. Also the dealership gives you this Know you Vehicle manual that help you understand your car's health. It is a such a great little manual! I like to take care of my car and to keep track of any work i get done and this makes it so much easier for me. I feel I know my car so much more now. It is such an excellent idea! We are in a world where people are well informed of anything due to the internet. Information is easily accessible and Balise Honda is very much aware of that! I can trust this dealership for any future service. Over all great experience with this dealership. --dealerrater.com reviewer NatSev

Better than what I ever expected from a dealership. great service, prompt, polite, courteous, reasonably priced. What else can you expect from a reputable dealership. There was no pressure and no annoying phone calls to see if i have made my decision. --dealerrater.com reviewer maxx024

I have had the opportunity to lease my last 3 Hondas with Balise Honda. The sales rep, Rich Ethier, was extremely helpful and provided us with options. The finance manager was very helpful. We get our service done there as well and have received exceptional service each time. I would recommend Balise Honda. --dealerrater.com reviewer frankd19

Rudy made sure I walked out of the dealership happy. He gave me diffrent options to choose from. He answer all my questions and concerns. He was very friendly and easy to talk to. I am very happy with my new car. The customer service at Balise is great, my car was ready the same day, the people are friendly and my expierence was pleasent. I've done business with other car dealerships but Balise has been the only company that I keep coming back to. --dealerrater.com reviewer candicesomar

Peter was very friendly and made the buying process very easy. the car was clean and ready when promised with no problem. all the financing and registering of the car was taken care of for me. i would definitely recommend Balise and Peter to anyone interested in a new or used vehicle. --dealerrater.com reviewer diane steeley

My lease was ending and usually I just turn them in. Rich (my salesperson) found that my lease actually had equity and in turn was able to lower the cost of my new Pilot. I knew I wanted a Pilot and was planning on getting one anyway, Rich made it easier than I thought it would be and saved me money. I also liked the option to roll the regular maintenance of the vehicle into the lease. I will pay nothing out of pocket other than monthly payment for three years. This makes my lease experience even better. See you in three years Balise. --dealerrater.com reviewer sftiasrh

The experience was the best from start to finish. Squire helped us thru all aspects of the lease as well as the trade in. All employees we delt with were helpful. This isn't the first or will it be the last vehicle I purchase from Balise. Never having owned a Honda...I love my Ridgeline so far. I have had no problems with my new vehicle. Not one! --dealerrater.com reviewer dmcaron

Kim was probably the best car salesperson I've ever met. She was friendly, not pushy, honest, worked with the price we gave her, and found us exactly what we wanted. I expected to have a hassle for a used car sale, and was blown away by what I got. My standards were set very high. I wanted an certified used SUV with a sunroof, fairly low miles, for around $400 a month. I got a 2006 Honda Pilot EX, with a leather interior, loaded, sunroof, 6-disc changer, XM-ready, 4x4, certified, $405 a month, and from the nicest salesperson I've ever met. She got me into that car the same day, and I drove off the lot that night in my new(to me) SUV. Balise paid off my truck, too. I really couldn't ask for more as far as service, kindness, and it all truly exceeded my expectations. They set up automatic payments for me. They offered me coffee. They called me two weeks later to check in. It was amazing. I go there for my oil changes, too, and they vacuum my car! I'd recommend Balise Honda to all my friends and family. --dealerrater.com reviewer allieorocks

Our experience was great. Squire is a very helpful and friendly salesman. There was no pressure to buy but plenty of customer service. The price was the best around with an incentive offered. They found the CRV in the color we wanted. We would recommend this dealership. --dealerrater.com reviewer mikemayjk

Visiting three dealerships for our first ever Honda (Honda dealers), and many other brands, Balise was the fairest in price, best showroom and great salesmanship by Squire. From start to finish, the process was "painless" which is a pleasure today. --dealerrater.com reviewer mike vitz

Kim Morris was the best car salesperson we ever did business with. She made every aspect of buying a car simpler than it would have been without her. She followed through after the sale with a phone call to make sure everything was satisfactory weeks after the purchase. We had her cell phone number and she was readily available for any questions we had both during and after the sale. --dealerrater.com reviewer orenr

I had been toying around with the idea of buying a car that would last me longer than a couple years, but was very weary of the loan process and was even more worried about being taken advantage off. After touching base with Kim Morris she calmed my nerves and broke everything down for me. She made me feel 100% comfortable and got me an amazing car. I refer anyone who asks me to her and the experience was pretty stellar over all. thanks! --dealerrater.com reviewer nicole.traynor

I went to just look to see if Balise Honda had a Honda Civic SI and to see how much it would be and they had one. I met with Kim Morris and she gave me details on the car. I wasn't going to purchase it but after asking all the questions and help that I received from Kim, I couldn't refuse. They took my trade in for a great price and I was so pleased with her help that I went for it. There was a few things I asked if it could be fixed and she made it happen, so I was even more excited to purchase the car. Kim was very helpful and made it easy for me to have a great experience with my purchase. My son needed a car and she help me with getting his as well. Thank you, Kim. --dealerrater.com reviewer nancym811

I have visited other dealerships in the past. However, I must say that Balise Honda West Springfield made me feel very comfortable and right at home. My sales representative Kim Morris was very helpful and knowledgeable about the products. What I appreciate the most is her ongoing support even after my purchase. This is why I believe that this dealership is exemplary and I rated it five in every category. Thank you Kim and Balise Honda. --dealerrater.com reviewer jourdanna1

Great Salesman! Nice clean dealership! Great Prices, I would definitly recommend Balise Honda to my friends and family. As soon as I stepped onto the lot I was greeted by Nick who helped me every step of the way and made me feel at ease buying a new car. They really make sure you feel comfortable here! --dealerrater.com reviewer cleary17

I got a quote from Balise 1st and after checking their price with 4 other dealers Balise turned out to have the best price, net of my trade. Additionally, they were one of only 2 dealers that had the color I preferred in stock. All 4 people I dealt with at the dealership during the sales process provided great customer service. --dealerrater.com reviewer rteel

The staff at Balise Honda were very professional, honest, and easy to work with. Beginning with the sales man all the way to the end when I completed my paperwork and received my keys. The entire process was painless and reassuring. I will definitely be returning to Balise Honda for my next purchase, and will recommend this dealership to all of my family/friends who are car shopping! --dealerrater.com reviewer Danielle Kelly

I can't say enough for the great experience I had at Balise Honda in West Springfield MA while I purchased my car. I was looking to purchase my very first brand new car?..at 62 years of age; this was a very special encounter for me, as I had always purchased used cars in the past. I was looking towards buying a Honda and I went to the Balise Honda in West Springfield MA, as I heard good reports about this particular dealership. I was greeted the minute I walked into the dealership door by Mr. Javadian, a sales consultant, and was treated with dignity and kindness. He listened to the needs I expressed in looking for a car, suggested the Honda CRV and answered every question patiently as I took a road test. I knew that this was just the car for me and I did not feel pressured one bit. I had visited two other dealerships in the area beforehand. On my first visit at another dealership, I waited over 20 minutes to be waited on and on another occasion I even had to ask if anyone was available to help me. They tried to pressure me into settling for a fairly new car that had a lot of miles on it. I was not given the warm welcome that I received at Balise Honda in West Springfield MA. Every consideration was taken at Balise, from the time I talked about prices (which were very reasonable) and to the gentlemen that did the paperwork for the sale, I was treated very nicely. I still receive a warm welcome when I return for my maintenance oil changes and that makes you want to keep coming back. I recommend Balise Honda to anyone who wants to receive outstanding services. Thank you again. --dealerrater.com reviewer KEGoodale

I had a great experience at Balise Honda. My salesperson, Arsen, was amazing. He was very attentive and mindful of my automtive needs and provided me with excellent customer service from start to finish. Even when I return for routine maintenance, Arsen makes time to talk to me, offer me coffee and ensures that my experience with my vehicle and Balise, continues to be well above satisfactory. I have recommended Balise Honda (sales and service) and Arsen to several friends and coworkers, and plan to continue. After dealing with several car dealerships throughout the years, I was weary of another salesperson-consumer interaction. My experiences at Balise Honda has renewed my faith in quality customer service that extends beyond driving off the lot. --dealerrater.com reviewer newcivic123

Once again, I received excellent service from Balise Honda re: tire pressure. Everyone is very nice and very professional, from Tammy who I spoke with, to the mechanic who checked my tires. I still can't get over the cleanliness of the garage. I'm very happy with my CRV and when I pay it off (several years from now) I will buy another one! --email from Judie P.

I initially went with my daughter to get her 2nd lease with this company and I talked to Arsen about my current vehicle and how I was thinking of replacing it, but I wasn't sure what I could get for a trade-in. They did an analysis and proposal that night and offered me a great trade for the old vehicle and a wonderful deal on leasing a new 2011 Honda CR-V. They explained all my options and had someone go over everything in the vehicle and the manuals. I have been to a few dealers before and this is the best experience I have every had, everyone was very friendly and helpful and they did not try to sell me options I did not want or understand. --dealerrater.com reviewer Cheryl McCarthy

They were awesome to me and helped me a lot on choosing my new car. And I'm very happy with my CRV - 4WD that I bought last December, 13th 2010. I hope I can have all the good assistance when I need in the future. I love the 4WD. I really appreciated it! --dealerrater.com reviewer crv4wd

I want to thank you and your staff (especially Mike Dubois, Larry Bass, and Jason Caron) for going out of your respective ways to try to get me into a new Honda Accord EX. I can tell you that Larry and Jay have spent hours with me over the past week looking at ways to try to make a deal happen; this type of service is extraordinary! Unfortunately, I am not certain that the time is right for me to invest in a new vehicle as I think that there is still a bit too much of a difference in pricing as a result of the current value of my trade. My sincerest hope and expectation is that I will be able to pay down the balance of my current loan to a point where the new payments would reflect the savings that I am hoping to achieve. In the interim, please encourage your staff to treat all of your customers the way that I feel I have been treated! Thank you again, and I look forward to working with you in the future. --Tell Mike submission from Michael R.

I spoke with your front reception, Michelle, who I might add is a pleasure, and she suggested I write you directly. Your salesrep, Roger Brownson is EXCELLENT. Car shopping, as you have heard int he past can be torture, however, Roger has made this experience exceptionally easy. He's pleasant, attentive, informational and overal easy going. His sence of humor made me feel very comfortable. I had a "meltdown" about spending money on a used car and he was wonderful Put me at ease, helped me out with my issues and now I am very happy with my purchase. My husband can't say enough about the treatment I received and he is very happy with the sales and service on the purchase of his Honda Ridgeline and now my "gently driven" 2008 previously owned car. Thank you for employing a great Salesman. I expect to see Roger in high places some day...He's a great asset to your company. --Tell Mike submission from Christine B.

I would like to mention that after emailing about your remote start promotion a few weeks after purchasing my "remote starterLESS" Honda from Balise, your sales Manager, Mr. Larry Bass, contacted me and has graciously offered to appease me. I am happy that your company's level of customer service and satisfaction has not diminished. This is why I will continue to purchase my vehicles from your dealership (although I work and live in Chicopee) and will continue to recommend Balise Dealerships to others. Thank you and "kudos" to Mr. Bass for his exceptional customer service. --Tell Mike submission from Deborah W.

I wanted to say thanks to your service manager, Henry Ebosh who helped me with the rear brake pad issue on my 08 Accord. At 34k miles, my car needed pads and rotor work. This is a tough issue for the customer and dealership but Henry was very helpful and he discussed the issue with me in a way that made me feel we were working together to deal with the problem. Henry has great people skills and speaks to people with respect and understanding. He explained the whole situation and directed me on how to seek further reimbursement through Honda. I left feeling satisfied and feeling that the dealership was working with me on this issue. Kent Hutchinson was also very helpful and he is very experienced and knowledgeable. I am a loyal Honda owner (Five Accords since '89) and I just wanted to say thanks to you, Henry and Kent for your assistance. --Tell Mike submission from Thomas D.

Kim Morris at Balise Honda has been bending over backwards to work with my husband and I as we go through the process of purchasing two vehicles. She has been so patient, understanding, and helpful as we have asked millions of questions and has guided us to choose the right cars for our family and budget. We are so happy, and will be recommending her and Balise Honda to all of our friends. Thank you! --Tell Mike submission from Miriam B.

I emailed Balise regarding a 2010 Accord EX stick shift sedan that was listed as being at that dealer per edmunds.com. The car wasn't there, but they offered me a quote of $1600 under invoice almost immediately. They then located a matching car and had it delivered from Rhode Island. The minimal negotiation that took place was all done electronically (I live 1.5 hours away). I drove down a week later to sign papers, and there wasn't any funny business whatsoever. No pressure, no unnecessary accessories, etc.....and that's pretty amazing given that I'm 23 and went by myself. Car was delivered to my door at the beginning of the next week, free of charge! I'd buy from Balise again in a heartbeat! --edmunds.com reviewer dgalliher

My family has bought two cars from Balise in two months. Each experience was just what we wanted it to be. It's not easy buying a car and they make it as painless and as simple as they can. There was no high pressure, which is what kept us going back. Our salesman was the best and very helpful and not needy of customers. I would recommend buy from Balise hands down. --edmunds.com reviewer luvmyhonda1

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