Cannot say enough about our sales experience with James F. He engaged in a friendly manner, found the exact car we wanted and made us entirely happy with the buying process. We've literally owned over 20 Hondas and this was by far the best buying experience that we ever had.
Following some research, I was sure I wanted either a Honda Pilot or a Chevy Traverse. I visited several dealerships and drove cars by other manufacturers, during which time I had the pleasure of working with Juan Cruzado at Balise Honda. Juan took time to work with me, and after really listening to my needs, he introduced me to the Honda Passport. I test drove 2 trim levels of the pilot before considering that the passport might really be what I was looking for. So he drove it off the showroom floor for me to take for a spin! I was at the dealership more than an hour and a half, I communicated to Juan that I was very early on in my search & while I liked the car I was not ready to discuss numbers. All that time there was basically me asking a million questions. Pulling the Pilot up next to the Passport in the lot. And then next to my current car. I was the only one putting any pressure on myself! He provided the printouts of the different trim levels as well as accessories so that I could review on my own time. I spent nearly 2 weeks reviewing my personal options, including communicating with several other dealerships. During that time Juan phoned me twice to touch base, offering to answer any questions. Finally ready to move forward, I emailed him Friday night to set up an appointment to buy the car on the following day. I received an email from the dealership before they opened and scheduled myself for that afternoon. I chose to purchase my new car at Balise Honda because I liked working with Juan. He understood what I was saying, listened to my needs and worked at my pace. At no point did I feel pressured to make any decisions. The document fee was reasonable here & besides the glass tint, already added to the car (prior to purchase), there were no extra costs. The purchase process took a bit longer than I thought it would, but everything else was as expected & I even received a great price & the best advertised financing! I received a fair price on my trade, & they paid off the loan for me. There were no surprises and my car was delivered on schedule. Inspection complete. New plates complete. Registered and clean. And 2 months of free car washes to keep it clean! We set up my new Honda Passport together and after completing remaining paperwork (primarily regarding my trade in) I drove my perfect car off the lot and into the sunset! Ok, it was only 5pm, but it was still a great feeling! Big thanks to Balise Honda for making my car purchase easy and stress free!
I had some minor issues with my used car that I had recently bought and when I spoke with Zach, he immediately told me to schedule an appointment and he would take care of it all. I just got it back and he did exactly what he stated in a timely manner. Thank you Zach
We had a wonderful experience buying our new honda CR-V 2019 EX at Balise Honda at West Springfield. As with any car buying process, we were skeptical when we visited Balise Honda. However, we met Mr. Miguel Humprey, a friendly salesperson, who was knowledgeable and helpful in meeting our needs. Mr. Miguel was able to get us a very good deal and when we didn’t like the colors available in stock, he worked hard with his manager to find a color that was better suited our family needs. Balise Honda made arrangements to get us a car of our choice from their location in Rhode Island at no extra cost to us. The car came within two business days, as promised, and we were constantly updated with any developments by Mr. Miguel. When the car arrived from RI, they worked on interior and exterior detailing process while we finished the paperwork. It took few few hours and we were able to drive home our car that same evening. Mr. Miguel was very thorough in explaining all the features and technology in the car including pairing device, climate control, audio control, door lock settings etc. We did spotted a small scratch mark in the front and Mr. Miguel made arrangement to get that buffed by their staff in services department. Overall, we were very pleased with the whole process and especially the friendly salesperson like Mr. Miguel, he really went above and beyond to help us get the car that we desired.
Salesperson was helpful, they took the car to our mechanic for review, and we're pleased with the car and price. Ask what doc fees, etc., are prior to buying to avoid surprises.
I brought in my Honda CRV for routine oil and filter, tire rotation, and rear differential fluid replacement. The service representative was very professional , knowledgeable , and pleasurable. The job was excellent with a marked improvement in handling and smoothness in cornering and acceleration. I would recommend this dealer service to everyone.
Bought a trade in car which I loved, until it started burning oil. Not dealers fault, not obvious until 2000 miles.. General manager and service department totally serviced engine at their expense. Would recommend this dealership to anyone. Theresa
I have dealt with Balise Honda for the past 20 years both sales and service and I have always been satisfied with the result. I very highly recommend Balise Honda for everyone.
I have used Honda Service for my 2010 Pilot since new. I have worked with Chris G at Balise and feel he is knowledgeable and will give it to you straight. Dealer service is not cheap but the techs at Balise know my car and have a clear record of what has been done in the past. My Honda has a fantastic resale value but let’s be honest cars cost money either in a payment monthly to the financing or in maintaining a paid off vehicle. If you don’t maintain an older car it will let you down at some point. Will continue to use Balise Honda Service and work with Chris G.
I dealt with Jordan when I went in for a oil change. Everything was fine. I've had some issues with balise in the past. But this time everything went well. Thanks
Had Allie help us w/ our new Honda & she was phenomenal!! While the waiting area is dingy & disgusting Allie made it bearable asking if there was anything she could do while I waited for our vehicle ie; a water,a magazine,changing the television channel ... she was very attentive to my needs all the while even though I could see she was extremely busy helping other customers as well as helping her co-workers as well!! I definitely will only do business with Allie ONLY @ this dealership not only is Allie knowledge about her products but she also followed up w/ us the following day to see if we were completely satisfied which we didn’t expect!! I had a question on our bluetooth & even though Allie was on vacation she was dedicated enough to send a text explaining how to solve our problem. Two words for this woman... AMAZING & DEDICATED!!
Quick service. Great customer service. I went in for oil change. I am really happy how everything went. I recommend this place to everyone. This was amazing service. I appreciate you all.
Went in for appointment, was told the about the work to be done , and the estimate time it would take. Oscar the service advisor, was dead on with the time it took, and explained everything that was done. I thought it was a great visit, and hope the fix on the update, was the correct call.
Came in for an A1 service on my 2016 Honda CR-V. Reasonable prices and quickly done. The advisor did an outstanding job. Great work.
We purchased our 2016 Honda CR-V at Balise Honda in Sept 2016. We have had all scheduled maintenance done there and have been completely satisfied with the service they provide. Reasonable price as well.
Awesome, pleasant , and knowledgeable customer service by Laura P. In Service Dep’t! Explained result of auto service rendered. Oil change and alignment done - car rides like a good dream!
The service was great. All of my questions were answered. There was no long wait to get my car back. Will always use Balise in the future. Keep up the good work Chris.
Just went for my MA July sticker inspection & Minder B to help me pass. Staff is always friendly and helpful. Feel like a "queen" the way they wait on you so readily. Christopher George set my work order into motion. Shortly thereafter, a nice shuttle driver (Dave) arrived for a fun ride home with a large family off to the mall. When I needed a ride back to Honda to get my car, a wonderful female driver picked me up and we chatted along the way. Christopher George was there to send me off with my Honda Fit in great shape to go and a (7) sticker. I always feel so taken care of by him. He is like a protective father always looking out for your needs and helping the other staff with their questions. A+++ service! A friendly female employee leaving for break also offered to drive up my car for me before I left. So kind! I feel welcome when I go to this Honda dealership! Thank you!
This is a great dealership. I went in for a service and Christopher was very nice and Andrelle was quick with the serving of my car. The facility was very clean and the staff was friendly and professional in handling customers as well as myself. Great job!!!!
During our recent major auto repair, Kyle Ferriter worked with us to make the experience as smooth as possible. Kyle was professional, courteous and respectful, but more than that he listened to us, understood our situation and needs and did all he could to help us through the repair. Our car is working fine and we know where we'll go next time we have a car needing service.
I had my 2016 pilot serviced this week in West Springfield. Kyle Ferritet was the service rep that checked me in. Just an all around nice guy. I was in and out in no time and he was kind enough to explain the service they did on my car and answered all the questions I had. Excellent experience!
fine Service for oil change and tire rotation. had SUV checked for any other issues and air pressure checked. did not need to wait too long.
Imagine if you will, flat tire on I-91 ! I quickly changed the flat but the spare was almost flat too! I slowly got off 91 in Holyoke and found Balise Honda nearby. They took me right in and after about an hour of trying to fix/repair time, all they could do is put air in the spare tire and send me on my way. Everyone was so nice and they didn't even charge me for their time working on my Accord. Highly recommend Balise Honda
shelly magner and luis correa did a excellent job on my 2014 honda accord ex-l v6 sedan.they even noticed i needed a new air cleaner for my engine.inflated the tires to max pressure-vacuumed my car changed all fluids reset TPM system and did it in a short amount of time.the price for the air cleaner was very inexpensive and affordable.ive noticed a boost in engine performance already from the new air filter.shelly went out of her way to make sure all things were addressed and was so kind and compassionate.both workers did a great job on my honda.ill always come back to balise for any car related isssues because they always do a great job.they have treated me great sincei bought my car there.its how they treat you after you buy a car from them thats so good.great prices and quality work at balise keep sme coming back every time.ill buy a car from them anytime due to the great service they always give me.jason caron is great too.hes a sales manager there.jason has al;ways shown me kindness and compassion all the times ive had a question or a car related issue.thanks balise honda for treating me good all the time-bob kremensky 128 college highway apt.205 southampton mass.
Lisa was great , Shane is always awesome and Jason is also wonderful... Thanks Honda once again for a great experience ... They all get 10 for the great customer service and help
Welcome to Balise Honda
Balise Honda Offers the Better Dealer Experience Serving Western Mass and Northern Connecticut
At Balise Honda, we pride ourselves on being one of the top dealer choices for Western MA drivers; with a great selection of new and used Honda vehicles, genuine OEM parts, premium auto service and repairs, and affordable auto financing, our commitment to customer satisfaction extends far beyond the typical car-buying experience. As a respected Balise Auto Group dealer, our Honda dealership can customize your visit to match your unique lifestyle in Springfield, Holyoke, or Chicopee MA; Manchester or Enfield, CT.
New Honda Cars, Trucks & SUVs
Balise Honda offers all the best and newest models, like the new 2020 Honda Accord sedan and the new 2020 Honda Civic sedan, CR-V crossover, Pilot SUV, and Odyssey van. If you are interested in the new Honda HR-V, we do have it in stock! Need a family car, and think the Honda Odyssey might be right for you? Just let us know what color you like best! Browse our new 2020-2021 Honda inventory online day or night, on your schedule, to see what we have to offer.
Used Cars & Certified Pre-Owned Honda Vehicles
If you're shopping on a budget and looking for affordable, reliable transportation, a used car, truck, or SUV might be more your pace. Between customer trade-ins, auction purchases, and the hard work of our buying team, we have a great selection of used vehicles and Honda models on the lot at all times. Prefer gently-used over been-around-the-block? Check out a Certified Pre-Owned Honda; rigorously tested, inspected, and refurbished, it offers the peace of mind of new with the price of used. It's a win-win.
Auto Financing Solutions
And if you aren't quite sure which model is going to be right for you, come in for a test drive and sit down with one of our talented Honda sales consultants. We offer compassionate and realistic financing solutions to help you find the right Honda lease or auto loan for your needs. Since we work with a wide variety of drivers and situations--including less-than-perfect credit and those that are relatively new to the credit scene--don't count yourself out. We can help.
Affordable Service and Quality Care for the Greater Springfield MA & Enfield CT Area
At Balise Honda, we want you to be able to count on us for all your automotive needs for the rest of your driving days. This means that, not only will we be committed to carrying the best possible products and vehicles, but that we'll diligently cater to your specific needs to provide quality auto service and parts. Whether you come to us from Westfield, Northampton, Holyoke or Chicopee, MA, up I-91 North from Hartford, Enfield or Manchester, CT, or just down the road here in West Springfield, we offer the type of professional experience and state-of-the-art tech to keep your Honda on the road for as long as it deserves.
Professional Auto Service & Collision Repair
The trained technicians in our Honda service center have the skills to take care of all your vehicle's routine and unexpected requirements, from common maintenance issues like oil changes, brake repair, wheel alignments and tire rotation, and Massachusetts state inspections, to more serious concerns like engine or transmission repair, or even bodywork after an accident. With assistance from the Balise Collision Centers, we can tackle any challenge that life throws your way.
Visit Our Dealership Soon!
Our customers tell us that they can't get enough of the friendly care and professional quality at Balise Honda, and we want each and every person who visits our lot to feel the same way. Give us a call anytime at 413-306-3034 or stop by the showroom in West Springfield to get a good look at great cars, great deals, and great service for a lifetime.